Return / Mulligan Process

What is a Mulligan?

  • A Mulligan is the process for SP4 members to return items received from their monthly packages. Start the process by filling out the Mulligan Form and we'll send you a prepaid return label to ship your items back. Once the item(s) are received by SP4, you will receive a refund in SP4 Bucks in the value of your items to shop for Mulligan items in the SP4 Vault or use toward an upcoming subscription

 

How do I start the Mulligan process?

We make the return process very simple for our members.

  1. Go to http://www.shortpar4.com/account/login
  2. Click “My Account” then “Manage Subscriptions”.
  3. Click "Mulligan Form" to fill out and submit information of the items you wish to return.
  4. Receive to your email a prepaid return label.
  5. Ship your package and redeem your SP4 Bucks once the shipment is received by the SP4 Team.
  6. Use your SP4 Bucks in the SP4 Vault or toward an upcoming order.

 Condition of returned items.

  • Condition of the returned items MUST be in the same condition that you recieve it. If SP4 receives the product back in unacceptable condition, you will receive 20% of the value in SP4 Bucks instead of 100% of the value.
  • To receive 100% value in SP4 bucks, the product received by SP4 must be shipped back in the following conditions:
    • The product must have the original tags.
    • Not be visibly worn, damaged or stained.
    • Hats must be sent back in boxes to avoid being damaged during shipping.
    • Shoes must be shipped back inside other packaging and NOT just the shoe box itself.

 What items can I return?

  • All apparel items are eligible to be returned if they were sent to you in your current month’s package.  Items received prior to your current months packages will not be eligible for exchange.

 

When will I receive my return shipping label?

  • A return label will be sent to your email within two (2) business days of SP4 receiving your Mulligan Form submission.

When will I receive my SP4 Bucks?

  • Your SP4 Bucks will be applied to your account within two (2) business days of SP4 receiving your return package.

Cost of the Mulligan?

  • Returns are FREE until further notice. Due to Corono, we want to support and help you as much as we can.
  • Returns/Exchanges for Executive & Magnolia Members are free. Please contact the CS team using one of the methods below (hours are between 10am - 7pm EST)
    • Email: Members@shortpar4.com
    • Live Chat: On the homepage of our website (click here)
    • Live Text: (210) SP4-GOLF (774-4653).  Please provide your full name and the email that is on the account.

Who selects what item or items I get in return for my Mulligan (Executive & Magnolia Members)?

  • You do! With your SP4 Bucks, you can redeem a discount for an upcoming shipment or purchase items within The Vault.

Can I do a Mulligan for an item I received through a previous Mulligan (Executive & Magnolia Members)?

  • Yes! You will go through the same Mulligan process using the same "Mulligan Form" that you did to perform your previous Mulligan.  Item(s) must comply with the same rules; if it was received in the current month or the previous month then it is eligible for a Mulligan.

When will my order from The Vault ship?

  • An order placed in The Vault ships within two (2) business days.
    • Confirmation email with tracking will always be sent when your order is being prepped for shipping.

How much is shipping for The Vault?

  • Orders over $99.95 are FREE.
  • Any purchases under $99.95 will be charged $5.95.


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