Return / Mulligan Process
What is a Mulligan?
- A Mulligan is the process for SP4 members to return items received from their monthly packages. Start the process by filling out the Mulligan Form and we'll send you a prepaid return label to ship your items back. Once the item(s) are received by SP4, you will receive a refund in SP4 Bucks in the value of your items to shop for Mulligan items in the SP4 Vault or use toward an upcoming subscription
How do I start the Mulligan process?
We make the return process very simple for our members.
- Go to http://www.shortpar4.com/account/login
- Click “My Account” then “Manage Subscriptions”.
- Click "Mulligan Form" to fill out and submit information of the items you wish to exchange.
- Receive to your email a prepaid return label.
- Ship your package and redeem your SP4 Bucks once the shipment is received by the SP4 Team.
- Use your SP4 Bucks in the SP4 Vault or toward an upcoming order.
What items can I return?
- All items are eligible to be returned if they were sent to you in your current month’s package. Items received prior to your current months packages will not be eligible for exchange.
When will I receive my return shipping label?
- A return label will be sent to your email within two (2) business days of SP4 receiving your Mulligan Form submission.
When will I receive my SP4 Bucks?
- Your SP4 Bucks will be applied to your account within two (2) business days of SP4 receiving your return package.
Cost of the Mulligan?
- Your $9.95 fee to return apparel items and $12.95 for shoes covers this ability or "do-over" given to you to shop for Mulligan items. This payment is securely collected at the end of the Mulligan Form.
- Returns/Exchanges for Executive & Magnolia Members are free. Please contact the CS team using one of the methods below (hours are between 10am - 7pm EST)
- Email: Members@shortpar4.com
- Live Chat: On the homepage of our website (click here)
- Live Text: (210) SP4-GOLF (774-4653). Please provide your full name and the email that is on the account.
Who selects what item or items I get in return for my Mulligan?
- You do! With your SP4 Bucks, you can redeem a discount for an upcoming shipment or purchase items within The Vault.
Can I do a Mulligan for an item I received through a previous Mulligan?
- Yes! You will go through the same Mulligan process using the same "Mulligan Form" that you did to perform your previous Mulligan. Item(s) must comply with the same rules; if it was received in the current month or the previous month then it is eligible for a Mulligan.
When will my order from The Vault ship?
- An order placed in The Vault ships within two (2) business days.
- Confirmation email with tracking will always be sent when your order is being prepped for shipping.
How much is shipping for The Vault?
- Orders over $99.95 are FREE.
- Any purchases under $99.95 will be charged $5.95.